Privacy Policy

Last updated: August 2026

SMIO Beauty Equipment Mall (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit smio.shop (the “Site”), submit an inquiry, or contact our team.

1. Information We Collect

We collect information that you provide directly to us when you:

• Submit a product inquiry, request for quotation (RFQ), or contact form;
• Communicate with us via WhatsApp, email, or other messaging channels;
• Subscribe to our newsletter or product updates;
• Place a sample order or formal purchase order.

The types of personal information we may collect include: name, company name, email address, phone number, country/region, shipping address, and any details you choose to share in your inquiry or correspondence.

2. Automatically Collected Data

When you visit our Site, we and our service providers automatically collect certain technical information, including:

• IP address, browser type, operating system, device information;
• Pages visited, referring URLs, time spent on pages;
• Approximate geographic location based on IP;
• Interaction data (clicks, form submissions, scroll depth).

3. Cookie Usage

We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small text files stored on your device. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Site to function (e.g., WooCommerce cart, Polylang language selection).
• Analytics cookies: Help us understand visitor behavior (see Section 4).
• Functional cookies: Remember your preferences (language, currency display).

You can control or disable cookies through your browser settings. Disabling strictly necessary cookies may affect Site functionality.

4. Third-Party Services

We use the following third-party services that may collect and process your data when you interact with the Site:

• Google Analytics: Web analytics to understand traffic and usage patterns. Google processes IP data in accordance with its privacy policy.
• Google Site Kit: A WordPress plugin that integrates Google Analytics, Search Console, and AdSense. Site Kit may set cookies and access data from your Google account if you grant permission.
• WhatsApp: We use WhatsApp Business for customer communication. When you click our WhatsApp contact button or scan the QR code, you will be redirected to WhatsApp, where WhatsApp’s privacy policy applies.
• WooCommerce: Handles product catalog, cart, and inquiry forms. Order/inquiry data is stored in our WordPress database.
• Polylang: Multilingual plugin that stores your language preference.

5. Product Data Sourced from Alibaba

To provide accurate and up-to-date product references, certain product information displayed on this Site—including product specifications, reference pricing, and configuration options—is sourced from our official storefront on the Alibaba international platform (Alibaba.com). This data is retrieved, normalized, and republished on smio.shop for your convenience. Alibaba’s own terms of service and privacy policy apply when you visit the Alibaba platform directly.

Reference prices shown on this Site are derived from Alibaba international listing prices and are for indication only. For details, please refer to our Pricing Policy.

6. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations;
• Process sample orders and formal purchase orders;
• Provide customer support and after-sales service;
• Improve our Site, products, and services;
• Send you relevant communications (only with your consent or where legally permitted);
• Comply with applicable legal and regulatory obligations.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who support our operations (logistics, payment processors, hosting);
• Business partners involved in fulfilling your orders (e.g., freight forwarders, customs brokers);
• Authorities where required by law or to protect our legal rights.

Some recipients may be located outside your country of residence. Where required, we will ensure appropriate safeguards are in place for cross-border data transfers.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiries and order records are typically retained for a minimum of 5 years for warranty and traceability purposes.

9. Your Rights

Depending on your jurisdiction (e.g., GDPR, PDPA, CCPA), you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you;
• Right to request correction of inaccurate or incomplete data;
• Right to request deletion of your personal data (“right to be forgotten”);
• Right to object to or restrict certain processing;
• Right to data portability;
• Right to withdraw consent at any time (without affecting prior processing).

To exercise any of these rights, please contact us at privacy@smio.shop. We will respond to verified requests within 30 days.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include HTTPS encryption, access controls, regular backups, and security monitoring. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Malaysia, Hong Kong SAR, and mainland China, where SMIO and its affiliates operate. We will take reasonable steps to ensure that cross-border transfers comply with applicable data protection laws.

12. Children’s Privacy

Our Site and services are intended for business customers and professionals aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe we have collected such information, please contact us for deletion.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically. Material changes will be communicated through a prominent notice on the Site.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Related documents: Terms of Service · Pricing Policy · Shipping & Warranty